Frequently Asked Questions/

GENERAL QUESTIONS

You can cancel your reservation at any time 72 hours before the arrival date for a full refund. If you cancel your reservation within this period, the cost of the first night will be charged.

Yes, outdoor parking is free. For indoor parking, the number of spaces is limited and the cost is $ 20 / night. Remember to reserve your indoor parking before your stay!

We also have outdoor and indoor stations for recharging electric cars, including TESLA models.

No, no deposit is required. However, a credit card must be on account of your reservation.

Entourage is a “pet friendly” hotel, so it is our pleasure to welcome your dog at an additional cost of $ 60 per stay per dog to ensure increased disinfection of the rooms upon your departure.

However, dogs are not allowed in the living areas of the hotel and they cannot be left alone in the room.

Only dogs are allowed.

Check-in time is from 4:00 p.m. and check-out time is at noon. However, you can arrive at 1:00 p.m. to take advantage of our facilities.

 

No, however, we do have a 3-season heated outdoor pool and a year-round jacuzzi.

The opening hours of the three-season swimming pool are from 8 a.m. to 8 p.m. and the jacuzzi from 7 a.m. to 11 p.m., throughout the year.

No, not all rooms have a bathroom. However, all rooms have a shower.

Unfortunately, TVs in our room do not have Netflix.

All rooms and suites have a private balcony, overlooking the mountains or the lake.

All rooms and suites have a fridge, microwave, mini-kitchen with sink and utensil set. Only a few suites and penthouses have a hob.

All rooms and suites have a fridge, microwave, mini-kitchen with sink and utensils, including glasses and dishes.

In summer you can take advantage of our bikes, kayaks, paddle boards, pedal boats and trekking poles.

In winter, we offer fatbikes, ice skates, snowshoes and walking sticks.

We also have a weekly calendar of activities. For an overview of the activities that await you, click here.

No, there is no massage service at the hotel. However, all our clients benefit from a 15% discount at the Siberia Spa center, located 5 minutes from the hotel.

FOOD & BEREVAGE

Our restaurant is open. We invite you to consult the latest changes to our schedules directly on the L’îlot Repère gourmand website by clicking here.

Absolutely, in order to secure a seat at the perfect time for you.

Absoutely. Remember to mention your allergies when booking and once there.

All you need to do is order your meals online on the website of our restaurant, L’îlot Repère gourmand. Click here to discover the menu.

We deliver your meals to your room with pleasure.

All rooms and suites have a fridge, microwave, mini-kitchen with sink and utensils, including glasses and dishes.

Breakfast is included when staying in a penthouse.

For other room types, we offer a free Holos Super Breakfast directly in the room.

RESORT & ACTIVITIES

Yes, the resort fee is $ 25 / day * and it includes access to all of our facilities, sports equipment and activities supervised by a facilitator.

* Subject to change without notice.

In summer you can take advantage of our bikes, kayaks, paddle boards, pedal boats and trekking poles.

In winter, we offer fatbikes, ice skates, snowshoes and walking sticks.

We also have a weekly calendar of activities. For an overview of the activities that await you, click here.

There is no rental charge except for the pontoon. It can be rented for $ 200 an hour. Only a valid automobile driver’s license is required.

Only fatbikes require a reservation. For other equipment, it is first come, first served.

There are many trails to practice these sports in Lac-Beauport.

We recommand you the trails at Sentiers du Moulin or download the Trailfork Mobile App.