COVID Hosting Guide
We’re delighted to welcome you in our resort to fully enjoy our large playground, where social distancing is natural.
So that you can have a really safe and secure hotel experience, we’ve included some new safety measures which abide by the Public Health instructions issued by the federal and provincial governments.
Please read this Guide prior to your stay with us!
LAST UPDATE : JANUARY 2021
Wearing a mask is mandatory
In order to comply with the government and its directives, all people under the age of 12 circulating in the hotel are now required to wear a mask. The hotel reserve the right to refuse access to its premises to anyone refusing to comply, for the health and benefit of all. By law, recalcitrant individuals could be fined between $ 400 and $ 6 000.
In addition, until February 8, all hotel guests must abide by the new government directive to stay in their beautiful rooms and suites after 8 p.m. Remember that all rooms have a balcony to take in the air and, above all, to order your feast at L’îlot before.
Please note that we follow the recommendations of Public Health diligently in order to avoid contagion with the main goal of getting back to “normal life” as quickly as possible. Thus, we will not hesitate to intervene in cases of illegal gatherings or non-compliance with the curfew.
Your Entourage is extra-safe
You’ll be welcomed by a dedicated team, trained to emphasize the highest standards of safety measures in a sensitive context like the Covid 19 pandemic. Each employee, supplier or guest that you see around the resort has to fill out a questionnaire about their health before entering the site.
Although we have always had extremely rigorous cleaning procedures answering to the highest standards of the hotel industry, new methods have been added so that everything that is handled in our communal spaces by employees or guests is regularly disinfected : for example, door handles, handrails, furniture, card readers, bathrooms, chairs, sports and leisure equipment.
To further increase your security, we have relaxed our cancellation policy. So if you’re anxious about the way the situation is developing, you may cancel on the day of your arrival at no charge.
Fill out the online check-in form which you’ll receive 24 hours before you arrive at the hotel. This will avoid a line-up at reception, where protective panels have been installed so that we can welcome you with a smile but no physical contact. Your check-in will be easier and quicker.
To make your environment safer, we’ve set up new procedures and safety measures, especially through the disinfection of 15 frequent contact zones by a specially trained team. The door seal ensures that you are the first person to arrive in the room after it has been cleaned by a member of the team. Each room will have been left unoccupied for the time recommended by Public Health and the Hotel Association of Quebec region.
All non-essential items have been removed, such as cotton swabs, extra pillow and blankets. They are available on request at the front desk, as will bath products and clean towels.
We aim to reduce the number of visits to your room, so during your stay, no room cleaning will be done. Cleaning products and disinfectants will be provided if you wish to clean the room yourself.
Social distancing of two meters
Distancing is the most effective way of avoiding contagion and we thank you in advance for respecting this guideline. To make it easier, there are signs and arrows on the ground in strategic places. Communal areas have also been re-organized to respect the 2-meter rule.
Our employees promise to respect this distance with their colleagues and with guests wherever possible. Otherwise, masks are mandatory for our employees.
The management has also decided to limit occupation of the establishment so as to offer you extra space in communal areas.
Hand disinfectant distributors have been placed at all entrances and communal outdoor and indoor areas, such as reception, restaurant, meeting rooms, elevator landings etc. You must disinfect your hands when entering and leaving the resort and we suggest that you perform this simple task as often as possible during your stay.
Our employees and suppliers must also abide by this rule.
Getting around the resort
Use the stairs as much as possible during your stay, unless of course there are special circumstances or for transporting luggage. This will help to reduce waiting time at the elevators which must be kept as free as possible for essential personnel, given that only one person/family at a time may occupy the elevator.
There will also be demarcation lines for waiting in the various indoor and outdoor service areas. We’d like to thank you in advance for your patience during this exceptional period.
A new hotel experience
We have adapted our services to comply with the latest directives issued by the government. Our restaurant L’îlot Repère gourmand have a varied and accessible take-out menu that you can sample in your room or your suite.
We are happy to provide sports equipment such as fatbikes, snowshoes and ice skating. Following the announcement of the new health guidelines by the government on October 5, it is unfortunately no longer possible to offer group activities, nor to access the gym. The loan of sports equipment is always allowed, as is access to our outdoor jacuzzi.